We’ve emphasized the need for our tool monitoring and our confidence in our products (see our Warranty blog below), but our replacement policy also gives us the opportunity to improve. We create simulations and test our products in need of replacement or repair to see what we can be doing better to prevent against broken pieces and damage. Since continuous improvement is in the best interest of us all, we’d like to continue the discussion of quality. What can we all be doing to optimize performance? What would help your business flourish?
For instance, our products’ primary features are driven by customer concerns over cycle time in their processes. Isn’t consistent running without downtime a goal of everyone? That’s why our broken machine protection scans and signals while the machine is running. It does not require you to turn off the machine and perform manual checks of the tools. Another common concern, dealing with the often heavy-duty and aggressive nature of the environment being monitored, contributed to the production of one of the scanner accessories for the BK Mikro.
Our rugged IP67-rated BK Mikro can withstand the dirt and muck, but our Air Barrier Adapter provides an additional means of preventing malfunction and increasing the life cycle of the scanner. Given all the chips flying and the risk of the debris accumulating, the Adapter mounts easily to the cap and injects air periodically to help keep the seals clear and protected from liquids and stray chips.
When we know what you’re up against, we’re able to be that much more effective. With some concerns, we might actually have just the right product, like in the case of the adapter. With others, we can brainstorm and problem-solve together. Techna-Tool wants to hear from you!
So, the question still stands: what are you not seeing in your production process?